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If you have questions or concerns, we have answers. Below are frequently asked questions with lots of details.

Ordering
 

You may order by using our catalog, or by phone. If you are unsure about the fitment of a product, please contact us at [email protected], or by phone at (916) 585-6835. Just keep in mind that we are a small business. If we miss your call, just leave us a message with what you need, and we will get back to you as soon as possible. We aren't here to pretend to be a big corporation. We want to be as transparent with our customers as possible, and we want to assure you that we are geared towards helping our customers.

We may be a small business, but we are 15 years experienced, we are growing, and we are an accredited BBB business. 

Our working hours are between 9 am - 5 pm Mon- Fri, and the last shipping time of the day is 3:30 pm PST (Pacific Standard "west coast" time zone).

"Do you ship on Saturdays?" 

Yes - While we do not guarantee shipping on Saturdays yet, we do ship out on most Saturdays until 1:30 pm PST. If you want check if your part will ship out on a particular Saturday, you are welcome to contact us before ordering to make sure.


Was I double charged?
 

This is very common if your card declined at any time before a successful order. Don't worry, you are never double charged for a declined transaction. Declined transactions will fall off by the next day, and any overdraft fees (if applicable) will be returned.

 

This is not something that we do at all, nor do we have any control over this. This is all done by your bank. For customers who try to process a payment with the incorrect information such as improper billing address, expiration date, or CVV (3 digits on back) you may notice a pending charge for the declined transaction, which will not go through. Read more about this in detail:

https://support.authorize.net/authkb/index?page=content&id=A377&actp=LIST


Viewing Orders
 

You need to create an account to view orders. You can view orders by signing into your account at the top of the screen where it says "sign in".

Even without an account, the order information is automatically sent to your email address by our order system. If you did not receive the email, check your clutter box first. If no luck, then check your junk or spam box.

If you still cannot find your order, please contact us by email or phone. All we need is the name you used to place the order.

Tracking orders
 

You can track your order by clicking on the link on the top of the screen that says: "Track My Order".  Enter your order number, and the same email address that you used when you purchased your item, and it will give you tracking information for your package.


Under "Recent Orders" on the right hand of the screen, you will see "View "order. Click on "View Order" to view a current or past order.


Updating Account Information
 
On the top of the screen, click "login". Enter your login information. When your dashboard comes up, look towards the bottom half of the page. You will see "Account Information. Under Account Information, you will be able to edit your address and all contact information.


"I cannot find the part I am looking for"
 

We currently specialize in engine mounts and ignition coils. We don't carry every type of part unfortunately, but we are in the growing stage, so you are always welcome to check in wtih us. If we don't have it, we can direct you to someone who may have it and pass along as much advice as we can while doing so.


Payment, Pricing & Promotions 

We currently accept Amex, any credit, or debit card, and Paypal.  We will soon be accepting Apple Pay, Google Pay, Paypal Credit, and Affirm (buy now pay later) by fall 2023. We unfortunately don't accept money orders or COD.

Pricing and promotions on the website are subject to change.

 

Regular returns:

We allow 60 days to return an item for any reason. You can initiate a return by clicking on the link above.

The buyer is responsible for shipping costs for a regular return. In order to streamline this process, we send a pre-paid label from our discounted shipping account that can be printed out, and deduct this cost from the refund.

 

We pay for the return if:

  • Our website catalog showed the incorrect information.   

Please contact us first. In this event, please let us know the year, make, model, engine, and any other relevant information (AWD, FWD, VIN, etc). This will help us correct any errors in our catalog as soon as possible. Without contacting us first with details of what went wrong, we will treat this return as a regular return and deduct the cost of the return shipping.

  • The item is defective.

  Please contact us first.  If we receieve a return and do not find anything wrong with it, or have no description of what issue you had, we will treat it as a regular return and deduct the the cost of the return shipping.

     You may contact us with details and images at [email protected]

All other regular returns the buyer is responsible for shipping costs. We will send a pre-paid label from our discounted shipping account, and deduct the cost of the label from the refund to streamline the process

Restocking fees

While we deduct shipping costs from a standard return, we don't charge any additional restocking fees unless the returns show signs of being installed or used. If we do accept a part that shows signs of being installed, it can be subject to a 15% to 50% restocking fee depending on how much use the part was subject to.

Returns that show signs of significant use, mishandling, or damage from misuse will not be accepted. Returns with missing items or pieces will be refunded minus the value of the missing products. 

Returning unopened shipping packages:

 If you have a package that is unopened, you may refuse it for free it by taking it back to UPS or the post office (depending on which service was used to ship the package). Do not drop a refused package in any drop box. Packages can get lost  by doing this. Take it directly to any counter person and let them know you would like to refuse the package and return to sender.  Please inform us at [email protected] if you decide to do this. Refused packages can take weeks to arrive back to our warehouse, which is why we recommend informing us of this. Once the original tracking indicates that the package is being returned to us, we will initiate a refund.

 

If you don't want to use the link above to return an item, you can simply return the package to us at the address below. Carefully package the parts and send the return to:

Araparts
9090 Union Park Way Suite 105
Elk Grove, CA 95624

 

Warranty Claims:

Warranty claims are different than returns. We refund defective items within return policy. After that, we exchange defective items for as long as the stated warranty time period. To start a warranty claim, please contact [email protected] and let us know what problem you are experiencing. 

 

Shipping Damage:

 If the item arrived damaged, leave the packaging as is, and contact us immediately. Please email us at [email protected] with pictures of the damaged items. We recommend getting a picture of the damaged item, and damaged box (if applicable) with the shipping label in view.

 

 

 

 

 

When do we ship?

 

All weekday orders (Mon-Fri) are shipped out if placed before 3:30 pm PST (west coast time). While Saturday shipping is not guaranteed at this time, we do usually ship orders on on most Saturdays by 1:30 pm PST (west coast time). The free shipping method is displayed on each product page. USPS Priority mail takes 2-3 days, and UPS Ground takes between 1-5 business days depending on where you live. 

 

Larger items and shipments are shipped default by UPS Ground (unless an expedited service is selected for the larger shipment). You will see the shipping method when you add an item to cart. All shipments are insured, and tracked. Higher value shipments of $250 or more will require a direct signature, meaning someone will need to sign for the package for it to be released. This is to ensure high value orders are not left unattended. The tracking number allows you to see where your package is, and when it will be delivered. The delivery dates on the tracking screen are estimates. 98% of packages will show up on time. On some occasions packages may show up sooner or little bit later than the estimated delivery dates. During the peak holiday season, please plan an additional 2 days for non-overnight packages to arrive. The shipping carriers are usually overloaded during the holiday season. The only guaranteed delivery dates are Overnight 1 day shipping services. If a tracking number shows "Delivered", but you don't see a package, make sure to check around your house thoroughly.

 Tracking Shows "delivered', but no package?


USPS and UPS will leave shipments hidden so people walking by do not see the package. They are typically hidden on the porch outside of sidewalk view. On occasion, they will leave them on the side of the house, behind bushes, or even in the bed of a non operational pickup trucks on the property.  For houses or Condos with a community type mailbox, USPS will leave shipments in the large parcel box, and place a key to the parcel box in your regular mailbox. This key will open the large parcel box, so you can retrieve your package.  If a tracking number shows "Delivered", but you don't see a package, make sure to check around your house thoroughly. USPS and UPS will leave shipments hidden so people walking by do not see the package. They are typically hidden on the porch outside of sidewalk view. If you still don't see a package, contact USPS, or UPS directly. Let them know what is going on, and they will trace their steps.

 

On very rare occasion, they may forget to load the package on the truck for the day, or load it on the wrong delivery truck, and the package will be delivered the next day. They may typically scan the packages as "Delivered" when they are on their route, before the package has been delivered. If the package is on the wrong truck, it will still be scanned as delivered and the package will go back to the local hub. The package will usually get loaded up on the right truck the next day. Always be sure to contact the courier service so they are aware of what is going on. Courier services grade their drivers on missing packages, so they will be sure to locate your package. For USPS, the process is the same. What can also help is to leave a note in your normal mailbox with the package tracking number so the courier will make sure to locate your package, and make sure it gets delivered.

 

If you still cannot locate your package, make sure to contact us, and we will help you with any addition details or information needed so you can get your package. Tracking: The tracking number allows you to see where your package is, and when it will be delivered.  The delivery dates on the tracking screen are estimates. 99% of packages will show up on time. Some packages may show up sooner or little bit later than the estimated delivery dates. The only guaranteed delivery dates are Overnight/1 day shipping services. Severe weather delays:   To stay updated with USPS service alerts and weather delays, please visit http://about.usps.com/news/service-alerts/resident-weather-updates.htm Please keep in mind that we have no control over weather delays. It is the buyer's due diligence to stay updated with potential weather delays for their region, as these can change by the hour; especially during winter season. For severe storms, package delivery can be delayed up to a week, or as soon as the storm calms down.

My Overnight Package is late

Package status is not changing, or another unusual event.

Will Call/Local Pick Up


Our business is not geared towards local pick up, however we do accept walk in customers from time to time. Please contact us by phone prior to arriving, so we can pull your item and have it ready. We only accept card payment for walk-ins due to the fact that we do not carry any cash on hand and are unable to offer change. Our business is primarily online and local accounts. 

Privacy & Security
Please visit our Privacy Policy page. We use Comodo secure SSL for secure shopping, so you can shop knowing that your information is protected. We encourage you to click on the Comodo logo on the bottom of the page, so you can see our third party verification, and be sure that you are truely protected!